🚚 Shipping Policy

Effective Date: Thank you for shopping with Olura. We're committed to delivering your skincare essentials quickly, safely, and efficiently. Please review our shipping policy below.

📦 Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed the next business day.

🌍 Shipping Locations

We currently ship to:

• UNITED STATES (nationwide)

• Selected international locations (Coming soon — sign up for updates!)

Note: Delivery time may vary due to courier delays, public holidays, or high order volume.

💳 Shipping Costs

• Standard Shipping (Nigeria): ₦1,500 flat rate

• Free Shipping: On all orders over ₦25,000

• Shipping fees are calculated at checkout based on location and order weight (for special deliveries).

🚨 Shipping Delays or Issues

If your order is delayed or you haven’t received it within the expected window, please contact us at support@olura.com with your order number. We’ll get it sorted quickly.

🔄 Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number and link to follow its journey.

📦 Damaged or Missing Items

If your package arrives damaged or items are missing, please email us within 48 hours of delivery with:

• Your order number

• A photo of the package/product

• A brief description of the issue

We’ll take care of it as fast as possible.